Fixed, hourly, commission & hybrid chatter pricing, explained plainly

Fixed monthly pricing suits an account with steady, known coverage needs: say, three named chatters working from our managed office, covering the morning, afternoon, and overnight shift every day, with a handover note passed between them at shift change and a supervisor checking conversations through the week. You get one bill each month regardless of how many messages actually come through. That makes budgeting simple, but it also means the fee stays the same in a quiet week and stays the same if traffic spikes, until you renegotiate the scope.

Hourly pricing suits a different situation: an account testing chat support for the first time, covering only its busiest one or two shifts, or adding staff around a launch. You pay for the hours you book and nothing else, so the cost moves with the coverage you actually request from one month to the next. That flexibility comes at the cost of certainty. You won't know next month's bill until you decide how many hours to staff.

Commission-based pricing ties our fee to the revenue our team's conversations generate, with the calculation for what counts and how it's tracked agreed in writing before we start. It suits a creator who wants the cost of chat support to move with results instead of sitting fixed on the calendar: less cost carried in a slow month, a larger share paid out in a strong one. In exchange for that upside-sharing, you give up some certainty about what the bill will look like from month to month.

Hybrid pricing combines a lower fixed or hourly base with a smaller commission on top. The base gives you a floor to budget around, and the commission keeps a direct stake in how well the account performs on both sides. Most creators who aren't sure which single model fits end up here, because it doesn't require choosing fully between predictability and shared upside.

Before we recommend a model, we ask about the account itself: which platform, current subscriber and inbox activity, average sales, and the hours you want covered. We ask whether the account is brand new or already has a track record, since a new account usually doesn't have the volume yet to support commission-based pricing. If you've already spoken with another agency or a freelancer, tell us what they quoted and for what scope, and we'll build a comparable proposal from the same information rather than guessing. Every agreement spells out the term, renewal, and cancellation notice before either side signs anything.

If you've already received a quote from a comparable creator agency or an independent freelancer, send it to us along with the services, hours, and coverage it covers. For equivalent scope, we'll match or beat the service fee. This only works when the scope actually lines up: a fixed fee for eight staffed hours a day isn't the same offer as an hourly rate for occasional coverage, so we'll ask enough questions to compare like with like before we tell you what we can do.

Whichever model you choose, your platform payouts still go straight to you. We invoice you separately for our service and never receive or control your earnings.